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• ★ ☆ ☆ ☆ ☆

  Crestview Funeral Home, although beautiful lacks experienced funeral directors or training. In times that you need understanding, care to small personal details, and following through on their job.You would think that they would ensure that you do not have to worry about them doing their job, or even having a second or third plan to ensure a smooth transition. We were never provided with a business card for our point of contact, the funeral director was always in a rush as we met. When I made several calls to him he wouldn't even listen, rushed to answer and he hung up on me in the middle of our conversations. Normally, I would let this go, but if you are in a mourning state the last thing you need to deal with is someone like this. Also, this person was quick to blame me for not knowing his job and taking ownership of his mistake. It is not until I pointed out his lack of professionalism that he stated is was a learning curb for him. Understandably, I too am human and make mistakes however I do not blame others for my actions. I would have expected some type of formal apology for putting such stress on our family at this time. His mistake took 2 hours away from viewing our loved one and privacy for our mother during this time. The entire experience was less than comforting for us, no one comforted reassured us or was cordial or nice. On the contrary we felt out of place and disrespected. I would trade a less beautiful setting over a more experienced cordial staff, care and understanding. The lack of human touch and emotion is EVIDENT.

  Added May 10, 2017 by Hilda Morales Roybal